Policies: Returns / Shipping / Gift Wrap
We want you to be absolutely satisfied.
We are easy to reach in the following ways:
Our artists produce several one-of-a-kind handcrafted works of art in a certain style, and for this reason, your actual purchase may differ slightly from the photograph you see on our web site. Your art purchase is an authentic work of art, signed by the artist (with the exception of some stemware.) If you are not completely satisfied you may return the unused, undamaged piece.
Return Policy - You may return any piece within 30 days for a full refund if you are not satisfied for any reason. Please return merchandise using a carrier that provides insurance. For return details, please see our Stress Free Shopping Guarantee.
Sending a Gift - We enclose an artist bio with each work of art. If you are sending the piece as a gift, please type your note in the 'message' box in checkout, and we will enclose your personal message on an appropriate gift card.
Items Not Pictured On Our Web site - We are constantly traveling the globe in search of works of art that we believe meet our customers' expectations. It's possible that the exact piece you are looking for may be in stock but not pictured on our web site. Please telephone or e-mail us with your specific preferences (size, color, type, artist, price, etc.) and we will e-mail you digital photos with descriptions of pieces we currently have that closely match your description. If you are not comfortable receiving images by e-mail we will gladly send you photo copies by mail.
Custom Work / Special Orders - We invite your requests. Our artists are often willing to make pieces according to your specifications for a different color combination or a slightly larger or smaller size. However, please remember that commissioned piece may vary slightly from your expectations. Each piece is one-of-a-kind. Allow 4-10 weeks typically for delivery.
Payment Methods - We accept VISA, MasterCard, American Express, Discover, Money Order / Cashier's Check, or Traveler's Check.
- Every effort will be made to ship your order no later than the next business day on items in stock.
- Prices posted on this site are subject to change without notice. Artists will periodically adjust pricing based on demand, increased cost of materials, etc.
- Costs for international shipping can be estimated for you before shipping, but will be billed separately according to the actual cost.
Each piece in our collection is one-of-a-kind (with the exception of some stemware lines.) While each artist can often closely reproduce what is pictured, your artwork may vary slightly in size, shape, or color. As a result, you are always assured of purchasing a truly unique hand crafted piece of art. We will gladly e-mail you a digital photo of the exact piece you are purchasing for your approval before shipping it to you.
Shopping Cart - Our site is a secure site for submitting your personal information including credit card specifics. If you are more comfortable, you can also call us with your ordering information. We will call or e-mail you when we receive your order to confirm that we have received it and to inform you when it will be shipped. Feel free to use the Special Requests box at the bottom of the Order Summary page or Check Out page to ask questions or present special requests (e.g., gift wrapping, color preferences, etc.).